Terms & Conditions
JHT Company GmbH
Uhlandsstraße 28
10719 Berlin
Germany
VAT: DE348808758
E-Mail: support@cuffcph.de
PRICES
In addition, we reserve the right to change prices without prior consent.
PAYMENT
CUFF Copenhagen accepts payments with VISA- Dankort, VISA, VISA Electron, Mastercard and PayPal. The payment will only be debited from your account once the goods have been shipped. All amounts are in EURO and include VAT. We do not charge any card fees.
FREE SHIPPING
If you select "Free Shipping", Cuff Copenhagen will do its best to ship the order within to ship within 1-3 days after completing the order. We ship to all of Germany and bear the shipping costs. The goods are delivered to a parcel shop that is closest to the delivery address specified in the order. Your items will be sent via DHL. The goods are delivered every working day. Your items will be delivered 1-3 working days after the order.
RIGHT OF CLAIM/GUARANTEE
There is a 2-year right of complaint/warranty according to the Sales Act. This applies to material and/or manufacturing defects. If your complaint is valid, it means that you can repair the item, exchange it, get the money back, or reduce the price, depending on the situation. This does not apply to errors and damage caused by improper handling of the product/service. This also does not apply if the gold plating of the piece of jewelry begins to disappear. You must complain within a "reasonable time" after discovering the defect/fault. If you complain within two months of discovering the defect, the complaint is always timely. If the complaint is justified, we will refund your (reasonable) shipping costs. Goods must always be returned in proper packaging. Also remember to get a receipt for the shipping so that we can reimburse you for the shipping costs.
For returns, complaints and the use of the right of withdrawal please send to:
JHT Company GmbH
C/O Julia Thagaard
Uhlandsstraße 28
10719 Berlin
Germany
Shipments will not be accepted in cash upon delivery. We only accept packages sent directly to the above address. Please include a detailed description of the problem with the return of the item.
RIGHT OF RETURN
There is a full 30-day right of withdrawal for goods purchased from our web shop. Engraved items cannot be returned.
The time period is calculated from the day you received the order, physically took possession of the last product (if there are several different products that ordered in one order but delivered individually or in multiple batches), physically took possession of the last lot or part (in the case of a contract for the delivery of goods consisting of several lots/parts) , or the first item in physical possession for regular deliveries of goods over a period of time.
You will be responsible for return postage costs.
Cancellations must be notified to us within 30 days of purchase, and you must return the shipment no later than 14 days after cancellation. Cancellation can be done by email to support@cuffcph.de or using the standard cancellation form found at the end of the Terms and Conditions. You must make it clear in your message that you wish to exercise your right of withdrawal.
If you wish to return the item to us, you must send it to the following address:
JHT Company GmbH< /p>
C/O Julia Thagaard
Uhlandsstraße 28
10719 Berlin
Germany
You cannot undo the return by simply refusing to accept the goods without doing so to make it clear at the same time.
CANCELING PART OF THE PURCHASE
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in one order .
Please note, however, that you will not be refunded the shipping costs if you regret part of your purchase.f withdrawal. You bear the direct costs of returning the goods until you receive them. The return costs
GOODS WITH THE EXCEPTION OF THE RIGHT OF WITHDRAWAL
The following product types are not covered by the right of withdrawal:
– Goods that have been manufactured to your specifications or provided with a clear personal touch, including engraving.<
RETURN
You must return your order immediately and no later than 14 days after exercising your right of withdrawal. You bear the direct costs of returning the goods until you receive them. The return costs will be reimbursed. When returning, you are responsible for ensuring that the item is properly packaged. You bear the risk for the item from the time the item is delivered until we have received it back. We do not accept cash on delivery packages.
CONDITION OF THE GOODS WHEN RETURNED
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words, you can try on the product as if you were trying it on in a physical store.
If the item has been tried on in addition to what is described above, it is considered used. This means that if you cancel the purchase, you may only get a partial refund or none at all, depending on the retail value of the item at the time of the return. In order to receive a full refund of the purchase amount, you must test the product without actually using it.
The amount refunded depends on the commercial value of the item and in some cases may mean that you only receive the shipping costs back.< br>
We recommend that you return the item in its original packaging, as the absence of the original packaging may result in a depreciation of the goods.
REFUND
If you regret your purchase, you will receive of course refund the amount you paid to us. If you are responsible for a decrease in value, this will be deducted from the purchase price.
We will refund all payments received from you, including shipping costs (however, this does not apply to additional shipping costs if you choose a different shipping method than the cheapest one we offer chose standard delivery), no later than 14 days from the day on which we received your message that you wish to withdraw from the contract.
The refund will be made using the same method of payment that you used for the purchase, unless nothing otherwise agreed.
We may withhold payment until we have received the goods unless you send us proof of return.
The item should be sent to the following address :
JHT Company GmbH
C/O Julia Thagaard
Uhlandsstraße 28
10719 Berlin
Germany
We only accept packages that are sent directly to this address.
You can also cancel the purchase by informing us and delivering the item personally to the above address, after prior arrangement.
ACCESS TO COMPLAINTS
If you, as a consumer, wish to make a complaint about your purchase, you must contact support@cuffcph.de.
If If you shop in an e-branded web shop, you can have your case processed for free - regardless of the amount. Find out more here.
If you live in an EU country other than Germany, you can complain via the European Commission's complaints portal - http://ec.europa.eu/odr
PERSONAL DATA POLICY
If you make a purchase from us, we require the following information:
Name, address, telephone number and email address.
We collect and pass on the personal data that is required to be able to deliver the goods to you.
The personal data is registered with JHT Company GmbH and stored for five years. After that the data will be deleted.
We also work with a number of other companies that store and process data. These companies only process information on our behalf and are not allowed to use it for their own purposes.
We only work with data processors in the EU or in countries that can ensure adequate protection of your data.
The person responsible for data processing at cuffcph.de is JHT Company GmbH.
You have the right to be informed about what information we are processing about you. If you believe the information is inaccurate, you have the right to request rectification. In some cases we are obliged to erase your personal data if you request it, for example if your data is no longer necessary for the original purpose of processing. You can also contact us if you believe that your personal data is being processed unlawfully. Write to us at: support@cuffcph.de.
The trading conditions were last updated on 07/22/2023.