PRODUCT
Yes! All our jewelry is made from high-quality 925 sterling silver and is also available in an 18K gold-plated version (depending on the model).
We place great importance on authenticity, craftsmanship, and long-lasting quality.
You can find our size guides here:
If you're unsure, feel free to contact us at support@cuffcph.com — we’re happy to help.
All CUFF Copenhagen jewelry is designed in Copenhagen.
- Our cuffs and rings are handcrafted in Bali by skilled artisans
- Our chains and necklaces are handcrafted in Italy
Yes, we offer a re-plating service.
Since this process is more extensive and aims to restore the piece to a nearly new condition, the price is usually around €80 per piece.
If you're interested, simply contact us at support@cuffcph.com and we’ll guide you through the process.
To keep your CUFF Copenhagen jewelry looking its best, you can find our care instructions here:
Yes! We offer a small selection of jewelry in 18K solid gold.
Our jewelry is made from genuine 925 sterling silver — and like all real silver, it can naturally develop a beautiful patina over time. This is completely normal and part of the character of real materials.
How the surface changes depends on contact with water, perfume, creams, sweat, and your individual skin chemistry.
With proper care, your CUFF Copenhagen jewelry will stay beautiful for a long time — and it can always be polished back to shine ✨
You can find our care guide here:
👉 https://cuffcph.com/pages/jewelry-care
We recommend removing your jewelry before showering, swimming, or working out.
Water, chlorine, salt, and skincare products can affect the surface over time and may cause gold plating to wear faster.
ORDERING
We always try to keep our products in stock — but some of our bestsellers sell out quickly.
We usually restock within 2–4 weeks.
If you’d like to be notified, simply sign up on the product page and you’ll automatically receive an email once the item is back.
Yes — as long as your order has not been shipped yet.
We process and pack orders quickly, so please contact us as soon as possible at support@cuffcph.com.
If your order has already been shipped, cancellation is unfortunately not possible.
If your order hasn’t been shipped yet, we may still be able to make changes (such as address or product).
Please contact us as soon as possible at support@cuffcph.com.
No. Discount codes cannot be combined.
Only one discount code can be used per order.
Please also note: discount codes cannot be combined with gift campaigns.
👉 Either discount code or gift campaign.
Yes. All products are covered by the legal warranty of 2 years.
Please note: normal wear and tear (such as scratches, natural discoloration, or plating wear from daily use) is not considered a defect.
If you experience any issues, contact us at support@cuffcph.com — we’ll always do our best to help.
Orders within the EU do not have additional customs fees.
If you order from a non-EU country (such as Switzerland, Norway, or the UK), additional customs duties, import taxes, or handling fees may apply depending on your country.
These fees are charged by local authorities and are outside of our control.
Payment
We accept:
- Visa
- Mastercard
- Maestro
- PayPal
- Klarna
Your payment will be charged as soon as your order has been packed and prepared for shipment — unless you choose a Klarna payment option.
With Klarna, you can pay later or split your payment into installments.
Simply choose Klarna at checkout and select the option that suits you best.
Shipment
Shipping costs depend on your location and will be automatically calculated and shown at checkout.
Orders placed before 2:00 PM are usually shipped the same day.
Otherwise, your order will be shipped the next business day.
Orders placed on weekends will be shipped on Monday.
Tracking information may take 1–2 business days to update after shipment.
If your tracking link still isn’t working after that, contact us at support@cuffcph.com and we’ll help you right away.
It happens 😄
Contact us as soon as possible at support@cuffcph.com, and we’ll do our best to update your address before shipment.
Please note that this may delay delivery.
Please check first:
- whether it was delivered to a neighbor
- whether it was left in a safe place (e.g. front door or mailbox area)
If you still can’t find it, contact us at support@cuffcph.com, and we will reach out to the shipping provider.
Return & Exchanges
You have 30 days from the day you receive your order to return it.
You may try the jewelry on just as you would in a physical store.
Important: The item must be returned unused, unworn, and in perfect condition.
This means:
- no scratches
- no bending or deformation
- no visible signs of wear
- no damage to the surface or material
If an item has been used beyond normal try-on, the refund may be reduced or denied.
You can register your return easily through our return portal. There, you can choose whether you want a refund or an exchange and request a return label directly.
Once your return is registered, you will receive all further instructions.
If you have any questions, contact us at:
📧 support@cuffcph.com
We process returns as quickly as possible, but it can take up to 14 days.
Refunds are issued via the original payment method. It may take a few business days before the money appears in your account.
Yes. Returns are not free.
Return fees are always displayed in our return portal and will be automatically deducted from your refund.
Yes! Exchanges are possible as long as the item is unworn and in perfect condition.
You can register an exchange through our return portal.
Yes, you can return individual items from your order.
Please note: If returning items means that gift campaign requirements or minimum order values are no longer met, this may affect your refund.
Please make sure your return is securely packed and shipped as a parcel.
Until we receive the return, responsibility lies with the sender. We strongly recommend shipping with tracking and insurance.
If a parcel is lost or damaged in transit, we cannot guarantee a refund until the items have been received.
We extend the exchange period for gifts so it applies from the day the gift is given.
Please contact us after your order at support@cuffcph.com and let us know it’s a gift — then we’ll note it on your order.
Gift Campaigns
Our gift campaigns are limited-time promotions and only apply when a certain minimum order value is reached.
Important: The gift must be actively added to your cart via the pop-up — otherwise it will not be included automatically.
In most cases, the gift was not added to the cart.
If it isn’t in the cart at checkout, it won’t be shipped automatically.
Unfortunately, we cannot guarantee that gifts can be added after an order is placed.
If the gift has to be shipped separately, additional shipping costs may apply.
No. Gift campaigns are linked to specific conditions.
If you return items and the minimum order value is no longer met, the gift must also be returned unused.
If the gift is not returned, we reserve the right to deduct the value of the gift from your refund.
No. Gift campaigns cannot be combined with discount codes.
If a discount code is used, the gift offer is no longer valid.
Claims
We’re so sorry! Please contact us within 48 hours after delivery and send photos to:
Please include your order number so we can help you as quickly as possible.