Returns & exchanges

Doesn't fit? No problem.

30 days from delivery. Register online, request your label right away.

Start a return or exchange →

Exchange or return?

Different size or different piece

Exchange

Swap for a different size or product.

RegistrationOnline

Money back or voucher

Returns

We deduct the fee automatically from your refund. You can also choose a gift voucher.

RegistrationOnline

How it works

1

Register

Start the form and enter your details and the item.

2

Choose an option

Size exchange, product exchange, gift voucher or refund.

3

Label & package

Request your return label right away. Pack it well – ideally in the original packaging.

4

Refund

Usually within 5 working days of receipt – via your original payment method.

Cuff too loose or too tight?

Usually you just need to adjust it.

Our cuffs are open and can be adjusted for approx. 17–20 cm. The 10-second video shows how.

Watch the video →

Engraved jewelry

Is excluded from exchanges and returns, as it's made individually for you.

Pack it safely

Ideally in the original packaging. We can't accept liability for items that are improperly packed or damaged in transit.

Frequently asked questions

How long do I have?

30 days from the day you received your package.

When will I get my money back?

Usually within 5 working days after your return has reached us and been checked – minus the return fee.

Can I exchange for a different size?

Yes. Within 30 days, you can exchange for a different size.

Do I need the original packaging?

Ideally, yes – or something equally protective so nothing gets damaged.

Contact

Questions about your return? We reply within 24 hours on working days.

Write to us →