PRODUCT
Yes, all our products are made from high-quality 925 sterling silver and are also available in an 18-carat gold-plated version. We place great importance on the authenticity and durability of our products.
Learn more about our size guides here:
- For Rings
Our jewelry is designed in Copenhagen and handcrafted in Bali by skilled artisans.
Yes, we can re-plate your jewelry with gold. As this process requires special care and aims to restore the piece to a nearly new condition, it costs between 60-80 EUR. Feel free to contact us with your request, and we can provide more information about processing time and costs.
To preserve the shine and quality of your CUFF Copenhagen jewelry, you can find care instructions here: https://cuffcph.com/pages/schmuckpflege
We also offer a small selection of 18K solid gold jewelry. You can find our selection here.
Engraving
Choose Your Jewelry
Select a piece from our collection that you want to have engraved.
Add Engraving
Check the option "Add Engraving."
Enter the desired engraving text in the text field. Your jewelry will be personalized with your engraving.
Design Your Engraving
Whether a name, date, quote, or symbol – with our engraving service, you can bring your personal ideas to life:
Bracelets: up to 30 characters (inside and outside)
Necklaces: up to 12 characters (on the back of the pendant)
Rings: depending on the model, engravable inside or outside
It is possible to order the desired piece for size control and have it engraved later. please contact our customer service team: support@cuffcph.de and let us know that you wish to do this.
Bracelets: Up to 30 characters on the inside and outside.
Necklaces: Up to 12 characters on the back of the pendant.
Rings: The number of characters that can be engraved varies depending on the model.
Yes, you can also have symbols like hearts engraved. Simply enter a heart emoji in the text field.
By default, we engrave inside. If you want an outside engraving, please write it in the comment field of your order.
Engraving typically takes an additional 3-5 business days on top of the regular delivery time.
Engraving costs €29 per piece of jewelry.
Please contact us directly so we can find an individual solution for you.
Yes, you can specify an individual engraving for each piece of jewelry. Provide the details in the comment field of your order.
Please contact us directly to discuss the possibilities for engraving an image or PDF.
By default, we use the "Roman Outlined" font. If you would like to see other fonts, please contact us.
Unfortunately, engraved jewelry cannot be returned or exchanged, as it is made individually for you.
ORDERING
We strive to keep our products in stock, but it can be challenging to meet demand for our bestsellers. We usually restock within 2-4 weeks. If you want to receive updates about a restock, you can sign up on the product page and be notified.
Of course, you can cancel your order. We process and pack our orders shortly after receiving them, so please notify us as soon as possible.
Payment
We accept Visa, Mastercard, Maestro, Paypal and Klarna.
As soon as we have packed your order and made it ready for dispatch, your payment will be collected - unless you use the payment method offered by Klarna.
You can pay later or split your payment through Klarna. You choose Klarna as the payment method and can then choose the payment method that suits you best.
Shipment
We offer free shipping for all orders within Germany.
All orders placed before 2:00 p.m. are usually dispatched the same day. Otherwise your order will be shipped the next business day.
If you order on the weekend, the order will be shipped on Monday.
It can sometimes take a few business days for the carrier to register your order. If your tracking number is still not working, please contact our customer service team: support@cuffcph.de and we will find out where your order is.
Everybody makes mistakes! If you accidentally entered the wrong address, please contact us as soon as possible.
We will try our best to solve this problem. Please note that the delivery of your package may be delayed.
Returns
You have 30 days from the day you receive your package to return it.
You can try the product as you would in a physical store. If the item has been tried beyond this, it is considered used. This means that upon cancellation of the purchase, you may only receive a partial refund or none at all, depending on the item's market value at the time of return. To receive a full refund, the product must be tested without actual use.
To return a product, you must send the package back to the return address along with an order confirmation. For more information on how to return your order, see our return policy. If you have problems with your return, please contact our customer service.
Customer Service Team: support@cuffcph.de.
We aim to process your return as quickly as possible, however this may take up to 14 days. Returns will be issued via the original payment method. It usually takes a few business days for the money to be in your account.
If you want to return an order, we do not cover any shipping costs. Please send the package to our return address.
We are extending the gift exchange period so that it applies from the day the gift is given.