Returns and Exchanges
We’re a small, dedicated team behind CUFF Copenhagen, putting our full passion into every piece we create.
If something isn’t quite right with your order, we’ll make sure returning or exchanging it is simple and straightforward.
Register a Return or Exchange
-
Exchange (Size/Product): 100% free of charge (one exchange per order)
Return Costs
As a young brand, we’re unfortunately unable to offer completely free returns.
To keep things simple, the return fee is automatically deducted from your refund:
-
Returns within Germany (DPD): €5.50
-
Returns from other countries: Please contact us via support@cuffcph.com to request a return label and fee information for your location.
In the Return Form, You Can
- Enter your details and the item you’d like to return
- Choose between: size exchange, product exchange, gift card, or refund
- Request your return label directly
If you have any questions or issues, our support team is happy to help at support@cuffcph.com.
Packaging & Shipping
Please pack your items carefully — ideally in the original packaging or similar materials — to avoid damage or loss during transit.
👉 Important: We cannot take responsibility for items damaged or lost due to improper packaging during return shipment.
Refunds
Once we’ve received and inspected your return, we’ll process your refund promptly.
- Processing time: Usually within 5 business days after receiving your return
- Refund amount: Will be issued minus the return fee
Important Note
Engraved jewelry cannot be returned or exchanged, as it is made specifically for you.